Returns

You may return most new items which were not special orders within 30 days of delivery for a full refund. Items should be returned in their original packaging. We’ll also pay the return shipping costs if the return is a result of our error (if you received an incorrect or defective item, etc.). All returns will be subject to a 25% restocking fee. Special order items may be returned at our discretion. We will not accept returns on merchandise that was used, is missing the serial number or UPC, or returned more then 30 days after delivery. If you would like to make a return or exchange, you must contact us by email and receive an RMA number before returning your items. Items returned to us without notification will not be eligible for a refund or exchange.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Late or missing refunds

If you haven’t received a refund after 10 days please contact us.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.

 

Shipping returns

To return your product, you should mail your product to:
Snow Groomers, LLC
1180 N Mountain Springs Pkwy
Springville, UT 84663
USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us for questions related to refunds and returns.

 

 

SITE POLICIES, MODIFICATION, AND SEVERABILIT?

Please review our other policies posted on this site. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.